Legal Notice of Potential Security Incident
As a precaution, the Trump Hotel Collection (“THC”) is providing notice of a security incident possibly affecting certain individuals who made payment card purchases at some hotels managed by THC, including Trump SoHo New York, Trump National Doral, Trump International New York, Trump International Chicago, Trump International Waikiki, Trump International Hotel & Tower Las Vegas, and Trump International Toronto (collectively, the “Properties”).[1] Although an independent forensic investigation has not conclusively determined that any particular customer’s payment card information was taken from the Properties’ payment card system or misused, we are providing this notice out of an abundance of caution to inform potentially affected customers of the incident and to call their attention to some steps they may choose to take to help protect themselves.
While the independent forensic investigator did not find evidence that information was taken from the Hotel’s systems, it appears that there may have been unauthorized malware access to payment card information as it was inputted into the payment card systems. Payment card data (including payment card account number, card expiration date, and security code) of individuals who used a payment card at the Hotel between May 19, 2014, and June 2, 2015, may have been affected. For transactions on the point-of-sale terminals at the Las Vegas and Waikiki properties, cardholder name may also have been affected.
THC takes the privacy of personal information seriously. Immediately upon learning of a possible incident, THC notified the F.B.I. and financial institutions, and engaged an outside forensic expert to conduct an investigation of the incident. As part of the investigation, THC has removed the malware and is in the process of reconfiguring various components of our network and payment systems to further secure our payment card processing systems. THC is confident that customers can safely use payment cards at all of the properties managed by THC.
We want to make potentially affected customers aware of steps they can take to guard against identity theft or fraud. We recommend that you review your credit and debit card account statements as soon as possible in order to determine if there are any discrepancies or unusual activity listed. You should remain vigilant and continue to monitor your statements for unusual activity going forward. If you see anything you do not understand or that looks suspicious, or if you suspect that any fraudulent transactions have taken place, you should call the bank that issued your credit or debit card immediately. We also recommend that you carefully check your credit reports for accounts you did not open or for inquiries from creditors you did not initiate. If you see anything you do not understand, call the credit agency immediately. If you find any suspicious activity on your credit reports, call your local police or sheriff's office, and file a police report for identity theft and get a copy of it. You may need to give copies of the police report to creditors to clear up your records. Also, please review the “Information about Identity Theft Protection” reference guide, which describes additional steps that you may take to help protect yourself, including recommendations by the Federal Trade Commission regarding identity theft protection and details on placing a fraud alert or a security freeze on your credit file.
In addition, THC is offering one year of complimentary fraud resolution and identity protection services to all customers of the Properties who used a payment card at the Properties between May 19, 2014, and June 2, 2015. For more information about this incident and ways you can protect yourself, including eligibility and enrollment information about the complimentary identity protection services, contact us toll-free at 877-803-8586.
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The Trump Hotel Collection
[1] The Properties are located at the following addresses:
Trump SoHo New York - 246 Spring Street, New York, NY 10013
Trump National Doral - 4400 N.W. 87th Avenue, Miami, FL 33178
Trump International New York - One Central Park West, New York, NY 10023
Trump International Chicago - 401 N. Wabash Avenue, Chicago, IL 60611
Trump International Waikiki - 223 Saratoga Road, Honolulu, HI 96815
Trump International Hotel & Tower Las Vegas - 2000 Fashion Show Drive, Las Vegas, NV 89109
Trump International Toronto - 325 Bay Street, Toronto, Ontario, Canada M5H 4G3
